WE PRESENTLY SHIP TO USA AND CANADA ONLY. CUSTOMERS FROM OTHER COUNTRIES, PLEASE EMAIL US AT sales@indiamartinusa.com WITH ITEM NUMBER, QUANTITY & COMPLETE SHIPPING ADDRESS.  WE WILL SEND YOU AN EMAIL INVOICE FOR THE TOTAL COST.

What are the shipping rates?

Our web site automatically computes and displays the best shipping charges whenever you place an item in your shopping basket. We usually ship via FedEx or USPS priority mail shipping. For each order placed, we charge a rate per weight and size of the order. These rates are based on USPS priority mail shipping charges or FedEx charges.  The shipping charges include delivery confirmation also. No insurance is provided with USPS priority mail shipping. Please email us if you need to purchase shipping insurance. FedEx shipping includes insurance upto the order value. It is our responsibility to claim the lost or damaged shipment insurance re-imbursements. In order to process the damaged shipment, we need photos of the items damaged. Only after receiving the photos, we will start processing your replacement item shipments. The replacement items are processed seperately, and the regular orders can NOT be combined with it.

Additional Shipping Details

• Items are usually shipped within 48 hours after your payment is received.
• We do not offer Saturday, Sunday or holiday shipping.
• Tracking information provided when available, usually within 24 hours of shipment.
• For all orders a nominal handling fee is also included in the shipping charge.
• Insurance is provided only for international shipping (FedEx or USPS) and all the internal FedEx shipments
• Insurance charges are NOT included in the shipping charges.

Shipping Times

Most of our orders are shipped within 24 hours after the complete payment is received. Tracking information is e-mailed within 24 hours of shipment.

90% of the time, items are delivered within 3-4 business days within US after the shipment is accepted by the carrier. Delivery time for international shipment varies from 6 to 10 business days. We do not ship on Saturday, Sunday or holidays. Please allow an additional 24 to 48 hours for weekend/holiday orders.

Do you ship internationally?

We can ship or bill to addresses in the United States and Canada only.  We are currently unable to ship or bill to addresses outside these countries.  Due to shipper restrictions, we cannot deliver to APOs, FPOs, or other U.S. Territories.
 

Has my order shipped?

We e-mail tracking numbers on all orders usually within 24 hours of shipment. Our estimated delivery time is 3-4 business days following shipment within United states and 6-10 business days to other worldwide destinations.

Can I track my order?

We e-mail tracking numbers on all orders usually within 24 hours of shipment.

My order never arrived?

If you have received a tracking number and your order never arrived in accordance to the shipping carrier's estimated delivery date, please contact us at and we will assist you in locating your order.

If you have not received a tracking number:

Has it been 5 business days since your order was confirmed? NO  : Please wait the 5 business day period prior to contacting us. YES : Please contact us at  or call us at 317 455 5664

I received a product with missing parts

Two level inspection is done before sealing/packaging your order. The chances of missing a part is very very rare. If you have received a product with missing parts, please contact us immediately at  or call us at 317 455 5664.

I received the wrong product

We try our level best to ship the exact part as you ordered. How ever, some times, due to the nature of our products and stock, we can NOT guarentee to send you the exact part as in the picture. There may be slight variations in shape/color/size. In such cases, if you insist, we will send you the correct part when it is available. The wrong item must be returned prior to the shipping of the correct part.

Two level of inspection is done before sealing/packaging your order. The probability of shipping a wrong product (a jimikky instead of a Tika or a Rakkaodi etc..) is extremely small. If you have received the wrong product, due to our mistake, please contact us immediately at  or call us at 317 455 5664.

What payment methods do you offer?
 

• We accept Paypal,Visa, MasterCard and American Express.
• Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
• We never bill for credit card service fees. 
• You can be confident that your personal and account information is secure with us. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our "Security Policy" for more information.

When will my credit card be charged?

We will bill you as soon as your order is received.

How do I use a coupon?

If available, to redeem a coupon, paste or type the coupon code in the "Coupon Code" box located on the checkout page. You will need to click the "Recalculate" button for the coupon to take effect.

Some coupons have certain restrictions. Please look at the web page with the coupon for more information.

• Some offers are available to new customers only.
• A minimum purchase, not including shipping and tax, of the amount of the coupon required.
• Coupons can be used with credit card purchases only.
• Coupons are not valid with any other coupon, shipping offer or promotion.
• Most offers have expiration dates, stated on the web page with the coupon.

Do I have to pay sales tax?

We charge 7% sales tax for orders shipped to Indiana, USA only. Sales tax is automatically computed at time of checkout.

I need a copy of my receipt/invoice.

We usually place a paper copy of the invoice with your package. In addition, upon request, we can e-mail you a copy of your invoice/receipt.

If you need a copy of your invoice/receipt, please contact us at .